Last updated: March 26, 2025
1. Parties and Purpose
LUXENTRA (hereinafter “LUXENTRA” or the “Data Controller”)
Avenue de la Liberté 73, 1081 Koekelberg (Belgium)
Company No. / VAT: BE1021.098.511
Legal Persons Register: Brussels
Email: [email protected]
Phone: +32 489 36 22 34
This Privacy Policy is intended to transparently inform users of the website hosted at: https://theluxentra.com (hereinafter the “Site”) about how LUXENTRA collects and processes their personal data.
“User” refers to any individual or legal entity who visits or interacts with the Site in any way. LUXENTRA determines all technical, legal, and organizational means and purposes for processing personal data and commits to processing all personal data in compliance with the Belgian Law of July 30, 2018 and the EU General Data Protection Regulation (GDPR) of April 26, 2016.
LUXENTRA may choose third-party processors (“Sub-processors”) to process data on its behalf. In such cases, LUXENTRA ensures these Sub-processors provide sufficient guarantees regarding data security and compliance with legal obligations.
2. Personal Data Processing
Using the Site may involve submitting personal data. These data are processed by LUXENTRA as Data Controller or by its service providers on its behalf, in compliance with the law.
Data may be collected via:
• Contact forms (e.g., name, email, company)
• Cookies (analytics, performance, personalization)
• Brochure downloads (e.g., IP, navigation behavior)
• Newsletter subscriptions
• Anonymous analysis for service and UX improvement
3. Purpose of Data Processing
In accordance with Article 13 of the GDPR, personal data are processed for the following purposes:
1. To execute services offered on the Site
2. To respond to inquiries or provide quotes
3. To send marketing communications or newsletters (with consent)
4. To analyze usage via cookies for UX and performance optimization
5. To allow content downloads and track anonymous statistics
6. To meet legal and regulatory obligations
4. Data Collected
Users consent to LUXENTRA collecting the following data:
• First and last name
• Email address
• Subject of inquiry
• Message content
• Chosen service type (e.g., event staffing, cleaning)
• IP address and navigation data (cookies)
• Any other data voluntarily submitted
5. Consent
By accessing the Site, the User confirms their clear, informed, and specific consent to the processing of their personal data as outlined in this Policy. Consent is given via checkbox and is mandatory for certain site functions or contract execution.
Consent can be withdrawn at any time without affecting the legality of previous processing.
6. Data Retention
Data are stored only for the period necessary to fulfill the intended purpose, and no longer than 12 months after the last interaction—unless an ongoing commercial relationship exists.
7. Data Recipients and Third-Party Disclosure
Personal data may be shared with LUXENTRA staff, partners, or providers that meet data protection standards. These entities act under LUXENTRA’s authority and are bound by this Policy.
For direct marketing purposes, explicit prior User consent will be required.
8. User Rights
Users may exercise their rights by emailing [email protected] or writing to: Avenue de la Liberté 73, 1081 Koekelberg (Belgium), with a copy of their ID.
a. Right of Access (Art. 15 GDPR)
Users can access their data and request:
• Purpose of processing
• Data categories
• Recipients (incl. third countries)
• Retention period
• Existence of automated decision-making
Information is provided within one month, free of charge (first copy).
b. Right to Rectification (Art. 16 GDPR)
Users may request correction of inaccurate or outdated data.
c. Right to Erasure (Art. 17 GDPR)
Users may request deletion of their data under specific conditions. Exceptions apply (e.g., legal obligations or public interest).
d. Right to Restriction (Art. 18 GDPR)
Users may request restricted processing in certain cases.
e. Right to Data Portability (Art. 20 GDPR)
Users can request their data in a structured, machine-readable format and transfer it to another controller, where technically feasible.
f. Right to Object & Automated Decision-Making (Art. 21 GDPR)
Users can object to processing, especially for profiling or direct marketing purposes.
g. Right to File a Complaint
Users can lodge complaints with the Belgian Data Protection Authority:
Autorité de Protection des Données
Rue de la Presse 35, 1000 Brussels
https://www.autoriteprotectiondonnees.be
9. Cookies
Cookies help distinguish Users to improve Site functionality and UX. Types of cookies include:
• Technical: Essential for site operation
• Analytics: Track site usage (e.g., Google Analytics)
• Functional: Remember settings like language
• Tracking: Help personalize content and improve performance
Cookie duration includes:
• _ga: 13 months
• _gid: session only
• _gat: 1 minute
• User preferences: 6–12 months
• Session cookies: until browser closes
• Newsletter/tracking: max. 6 months
• Consent cookie: 6 months
Users may configure browser settings to disable cookies, but some site functions may be limited. For cookie management per browser, refer to:
• Chrome: Google Support
• Firefox: Mozilla Support
• Safari: Apple Support
• Edge: Microsoft Edge Privacy
• Google opt-out: GA opt-out tool
10. Limitation of Liability
LUXENTRA is not liable for third-party websites linked on the Site or data provided by minors under 16 without parental consent. The company also disclaims liability for data loss due to viruses or cyberattacks.
11. Security
LUXENTRA implements industry-standard organizational and technical measures (e.g., encryption) to protect personal data during collection and processing.
12. Changes to this Privacy Policy
LUXENTRA may update this Policy to comply with legal obligations. Users are advised to regularly review this page. Updates will be posted on the Site or sent by email if required.
13. Governing Law and Jurisdiction
This Privacy Policy is governed exclusively by Belgian law. Disputes fall under the jurisdiction of the courts of the judicial district where LUXENTRA’s registered office is located.
14. Contact
For questions or complaints about this Privacy Policy, contact:
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