TERMS AND CONDITIONS OF USE AND SALE
Last updated: March 26, 2025
The website
(hereinafter the “Platform”)
is an initiative of:
LUXENTRA
Avenue de la Liberté 73
1081 Koekelberg (Belgium)
Company No. (VAT/BCE): BE1021.098.511
Email: [email protected]
Phone: +32 489 36 22 34
(hereinafter “LUXENTRA” or the “Seller”)
I. TERMS AND CONDITIONS OF USE
1. Scope
These general terms of use (hereinafter “ToU”) apply to all visits or use of the Platform and its content by any internet user (hereinafter the “User”).
By accessing or using the Platform, the User acknowledges that they have read and accept these ToU and the rights and obligations set forth herein.
Exceptions to these ToU may be made by written agreement. Such changes may involve modifications, additions, or deletions of specific clauses, without affecting the rest of the ToU.
We reserve the right to amend these ToU at any time without prior notice. However, the version in effect at the time of use remains applicable.
2. Platform
a. Access and Navigation
We take all reasonable steps to ensure proper functioning, security, and accessibility of the Platform. However, absolute operability cannot be guaranteed. The User accesses and uses the Platform at their own risk. We are not liable for any damage due to malfunctions, interruptions, or harmful elements.
We reserve the right to limit access to the Platform or suspend its functionality at any time without notice.
b. Content
LUXENTRA determines most of the Platform’s content and takes care to ensure its accuracy. While we aim for completeness and accuracy, we cannot guarantee that the information is always correct, precise, or up to date.
We may update or change the Platform content at any time. We are not liable for any direct or indirect damages resulting from inaccuracies.
If content violates laws or third-party rights, please notify us via email so we can take appropriate action.
Downloads from the Platform are done at the User’s own risk. LUXENTRA is not liable for any damages resulting from downloads (e.g., data loss or system damage).
3. Links to Other Websites
The Platform may contain links to external websites. These do not imply any relationship or agreement between LUXENTRA and these sites.
LUXENTRA does not control these external sites and is not liable for their safety, functionality, or content. Clicking on a link means leaving the Platform, at the User’s own risk.
4. Intellectual Property
All content on the Platform—structure, text, images, videos, databases, software, etc.—belongs to the publisher and is protected by intellectual property laws.
Any reproduction, adaptation, or exploitation of this content, in whole or in part, without prior written consent, is strictly prohibited—unless the content is explicitly marked as royalty-free.
Users are granted a non-exclusive, non-transferable, personal, and non-commercial right to use and view the Platform. Users may not modify, translate, distribute, resell, or publicly communicate any protected content without written consent.
It is forbidden to insert or attempt to insert content that may alter the structure or appearance of the Platform.
5. Personal Data Protection
Personal data collected during visits or use of the Platform is processed internally by LUXENTRA. We prioritize privacy and are committed to transparent communication.
We comply with applicable legislation, including the Belgian Privacy Act of December 8, 1992, and the European GDPR of April 27, 2016.
Personal data is processed in accordance with the Privacy Policy available on the Platform.
6. Governing Law and Jurisdiction
These ToU are governed exclusively by Belgian law. In the event of a dispute not resolved amicably, jurisdiction lies with the courts of the district where LUXENTRA has its registered office.
7. General Provisions
LUXENTRA reserves the right to modify, suspend, or discontinue the Platform and its services at any time without prior notice or liability.
In the event of ToU violations, LUXENTRA may apply sanctions including temporary or permanent denial of access to the Platform or services, without liability or compensation.
The invalidity of any provision does not affect the validity of the others. Any invalid provision will be replaced with a valid one of similar effect.
II. TERMS AND CONDITIONS OF SALE
1. Scope
These terms of sale (hereinafter “ToS”) define the mutual rights and obligations when a User (the “Client”) purchases goods or services through the Platform.
The ToS represent the full agreement between the parties. The Client is deemed to accept them unconditionally. Otherwise, the order cannot be validated.
Derogations may only be made in writing and do not affect the application of the remaining provisions.
LUXENTRA may modify the ToS at any time, applicable to future purchases.
2. Online Store
Through the Platform, the Seller offers an online store listing goods and services for sale. Images are for illustration only and not contractually binding.
Product/service descriptions are as accurate as possible, but we are not liable for presentation errors.
Offers are valid subject to availability. Prices and applicable taxes are listed in the online store.
3. Pricing
The Seller may update prices at any time via online publication.
Only prices and taxes in effect at the time of the order apply, subject to availability.
Prices are in euros and exclude shipping fees, which are shown separately before final order confirmation.
The full order amount (including any delivery charges) is displayed before the final confirmation.
4. Online Ordering
The Client completes an order form online, agreeing to the price and product descriptions.
To confirm the order, the Client must accept the ToS by ticking the appropriate box.
Valid billing and (if applicable) shipping addresses and a valid email address must be provided. All communications will use this email.
The Client must also select a delivery method and payment option. The Seller may block the order in case of payment issues, incorrect details, or other account problems until resolved.
5. Order Confirmation and Payment
The Seller retains ownership of items until full payment is received.
a. Payment
Payment is made at the time of final order confirmation. This constitutes agreement and signature.
The Client guarantees authorization for the chosen payment method and acknowledges that order confirmation implies consent.
The Seller uses security measures to prevent fraudulent payment use, including identity verification.
In case of payment denial or failure, the Seller may suspend or cancel the order and delivery.
Orders may be refused in cases of prior unpaid orders or ongoing payment disputes.
b. Confirmation
After successful payment, the Seller confirms the order and sends an invoice, unless included with delivery.
Clients may request invoice delivery to a separate address by contacting customer service before dispatch.
If a product or service is unavailable, the Seller will inform the Client via email and may offer a replacement or refund. The rest of the order remains valid.
6. Proof
All communication, orders, and payments are recorded and stored securely in the Seller’s systems.
Order forms and invoices are archived and serve as valid proof.
7. Warranties
The Seller guarantees product or service conformity with the contract, per the law in effect at the time of purchase.
8. Right of Withdrawal
If the Client is a consumer, they waive their right of withdrawal to receive the service as quickly as possible after contract confirmation.
9. Data Protection
The Seller securely stores transaction data, including the order form and invoice, within its IT systems.
The Seller guarantees data protection in accordance with the Privacy Policy available on the Platform.
10. Force Majeure
If the Seller is unable to fulfill the order due to unforeseeable circumstances beyond its control, this constitutes force majeure.
In such cases, execution may be suspended for the duration of the force majeure, with notice to the Client.
If it persists for over 90 consecutive days, either party may terminate the contract via registered mail. Services already rendered will be billed proportionally.
11. Severability
The illegality or nullity of any part of these ToS does not affect the validity of the remaining provisions. The Seller may replace any invalid clause with a valid one of similar effect.
12. Governing Law and Jurisdiction
These ToS are governed by Belgian law. Any dispute shall be resolved by the courts of the judicial district of the Seller’s registered office.
